I. Customer Background
This electronic equipment manufacturer has a wide influence in the Asian market and focuses on the research and development and production of smartphones, tablets and various smart wearable devices. Its products are known for their high quality and innovation. It always maintains a leading position in the fierce market competition. It has extremely high requirements for the quality, performance and compatibility of accessories such as chargers to match its high-end electronic equipment product line and meet consumers' growing demand for fast charging.
II. Cooperation process
1. Demand matching
1. The customer took the initiative to contact us and put forward a series of strict charger customization requirements. They hope to develop a fast charging charger that is suitable for their new smartphone series. While ensuring high charging efficiency (it can charge the phone from 0 to 50% in 45 minutes), the charger is small and portable, and has multiple safety protection functions, such as overvoltage, overcurrent, short circuit, overheating protection, etc., to ensure absolute safety during user use. In addition, the appearance design of the charger needs to match the overall style of the mobile phone, reflecting the integration of technology and fashion.
2. We quickly formed a special service team composed of senior engineers, designers and sales experts to conduct in-depth face-to-face communication with customers. After understanding the customer's product characteristics, technical parameter requirements and design concepts in detail, we provided customers with multiple sets of preliminary charger design solutions and technical route suggestions with our rich industry experience and expertise.
2. Product R&D and Customization
1. According to the solution selected by the customer, our R&D team fully invested in the customized development of the charger. In terms of circuit design, advanced chips and efficient power conversion technology are used. After repeated simulation tests and optimization, the high charging efficiency indicators required by customers are ensured. At the same time, a compact circuit board layout is carefully designed to reduce the size of the charger.
2. In terms of appearance design, we worked closely with the customer's design team. After many rounds of modification and improvement, we finally determined a simple and stylish appearance with smooth lines, and adopted a high-quality fire-retardant material shell, which not only meets the customer's aesthetic requirements, but also further improves the safety of the product.
3. In the realization of safety protection functions, we introduced high-precision detection sensors and intelligent control chips, which can monitor the voltage, current and temperature changes during charging in real time, and quickly start the protection mechanism under abnormal conditions to cut off the power output, effectively preventing any damage to mobile phone devices and users.
3. Production and quality control
1. Entering the production stage, we strictly organize production in accordance with international quality management system standards. Starting from the raw material procurement link, each batch of electronic components, plastic shells and other raw materials are strictly inspected to ensure that they meet the design requirements and relevant quality standards.
2. During the production process, advanced automated production equipment and precision testing instruments are used to monitor and inspect the quality of each production process in real time. For example, after the welding process, X-ray detection equipment is used to conduct a comprehensive inspection of the welding quality of the circuit board to ensure that there are no problems such as false welding and leaking welding, after assembly, each charger is strictly tested for electrical performance, safety function and appearance, and only qualified products are allowed to enter the next process.
3. For this customer's order, we have also set up a special quality traceability system, which can record the production batch, production personnel, raw material supplier and other information of each charger in detail, so that when any quality problems occur, the source can be quickly traced and effective solutions can be taken.
4. Logistics distribution and after-sales service
1. According to the customer's production plan and sales needs, we have developed a flexible logistics distribution plan. We use a combination of express delivery and dedicated logistics to ensure that the chargers can be delivered to customers' production bases and warehouses across Asia on time and accurately. After the product is shipped, we provide customers with logistics tracking information in a timely manner so that customers can keep abreast of the transportation status of the goods.
2. In terms of after-sales service, we provide customers with a warranty period of up to 12 months. During the warranty period, if customers find any quality problems, just one phone call or email, our after-sales service team will respond within 2 hours and quickly arrange technicians to deal with it. For chargers that need to be returned to the factory for repair, we provide free repair services and send them back to customers as soon as possible after the repair is completed, minimizing the impact on customers' production and sales.
III. Cooperation results
1. After the product was successfully launched on the market, it was widely praised by consumers for its excellent charging performance, exquisite appearance design and reliable safety guarantee, which effectively improved the user experience and market competitiveness of customers' smartphone products.
2. Our efficient production and supply capabilities and high-quality after-sales service helped customers realize the smooth distribution and sales plan of their new mobile phones, and achieved significant sales performance growth in the market. The customer highly recognized our cooperation performance and established a long-term and stable strategic partnership with us, further expanding the cooperation opportunities between the two parties in other electronic accessories fields.
